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Returns & refunds

Freshness & taste guarantee

If fresh or perishable food (fruit, for example) is not right, tell us within 24 hours of receiving it, with a photo. After checking, we will replace it, refund you or give you points.

Other products

If you receive the wrong, damaged or spoiled product, tell us as soon as you can after delivery, with a photo. Products that have been opened and used usually cannot be returned, but if something is wrong with it we will always look into it.

Refunds

Online payments go back by the same method. For cash on delivery we refund by mobile banking or as points.

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